- Credit & NET Accounts
New wholesale accounts are pre-paid accounts by default, requiring payment prior to shipment of product. Paypal Credit is available at check-out and our preferred method for NET purchases.
- Use of Images & Branding
All images found on this website or our official social media pages are free for our resellers to use for marketing purposes. Any re-use of our images, brand, or pictures of our products must give clear indication of the HERmixer logo or state “HERmixer” in clearly readable text. Modification of these images such as including your company (retailer) logo, name or link is also permitted as long as it does not hinder clear representation of the HERmixer logo or brand image.
- Wholesales Emails
Upon applying for a wholesale account, your email address will be added to our email newsletter system for wholesalers. This is our primary means of communicating with wholesalers and it is required that you remain subscribed in order to maintain a wholesale account. Unsubscribing for our wholesale emails may result in termination of your wholesale account.
USPS is our default shipping. UPS and Fedex are available for an up-charge. Order processing time is typically 5 business days.
Credit for expired merchandise requires a minimum annual purchase volume of $2,000.
Wholesale orders are final. Order cancellation request may be submitted via the Contact Us form. If an order has not shipped, we will respond to confirm if your order was cancelled before shipment. If an order has shipped, you will be responsible for return shipping and will be credited the order amount due less actual shipping cost. All order cancellations are subject to a 20% restocking fee.
- Defective Merchandise
Defective merchandise must be reported within 72hrs of receipt via the Contact Us form to include a picture of the defect. Receipt date and time is based on the shipment tracking information.
- Returns are not accepted.
Wholesale orders are final.
- Outstanding Balances / Past Due Accounts
Our policy is to receive payment prior to processing orders. In certain situations, including NET accounts, we approve shipping orders prior to payment. This will create an outstanding balance against your account. We retain the right to refuse shipment of new orders to accounts with existing outstanding balances. In the event your account has an outstanding balance and we receive payment for new orders, that payment will be credited towards the outstanding balance. New orders will be placed on hold until any necessary payment is submitted in full to bring account current.
- Website Errors and Ommissions
In the event an error occurs on the website, through technical issues or otherwise, causing an order to not total correctly; we retain the right to cancel an order, refuse to fulfill an order, and/or hold an order.
- Returned Check
There is a returned check fee of $50 per check returned and possible suspension of account.
- Special Order / Customer Order / White Label / Personalized
An order for products not in our usual catalog may not be cancelled, returned, or credited
Changes to policies may be made at anytime. Changes will be published on this page.